OLIASI Refund Policy

At OLIASI Student House Valencia, we strive to provide international students with a seamless accommodation experience. This refund policy ensures transparency and fairness while outlining the conditions under which refunds are issued.

1. Eligibility for Refund:

Refunds are only granted under the following condition:

Visa Rejection: If a student's visa application is denied, they are eligible for a 100% refund of the selected accommodation plan and warranty deposit.

2. Non-Refundable Charges

The following fees are strictly non-refundable:

Agency Charge (One-time payment)

Agreement and Miscellaneous Charges (One-time payment)

Rent Payments (if cancellation is not due to visa refusal)

3. Refund Process & Required Documentation :

To request a refund, students must submit a digitally completed refund form along with the following documents:

Proof of initial payment (e.g., payment receipt)

Official visa rejection documentation

Screenshot of bank details (including SWIFT code & account holder information)

Refund Form - Download

Refund requests must be submitted via email to spain@oliasi.es

4. Processing Time :

Refunds will be issued within 30 business days of receiving the completed refund form and all required documentation.

If incorrect information is provided, an additional 30-business-day processing period will apply.

5. Terms & Conditions:

No Refund for Personal Cancellations: If a student cancels their booking for reasons other than visa rejection, rent payments are not refundable

Late Arrival & No-Show: If a student does not check in on the agreed date, those days will still be considered occupied, and no refund will be granted.

Availability-Based Booking: Rooms are allocated on a first-come, first-served basis. If rooms are fully booked, only the rent payment and warranty deposit will be refunded within 15 days.

Property Access & Payment Confirmation: Students must complete the rent payment before arrival. Access to the property is not permitted without full payment confirmation.

House Rules & Eviction Policy :

General Violations: Repeated disregard to house rules may lead to eviction, and no refunds will be granted.

Intentional Damage & Misconduct: If a student causes intentional damage to the property, appliances, or common areas, they will be held financially responsible.

Continuous Bad Behavior & Bullying: If a student receives both verbal and written warnings due to repeated misconduct, bullying, or behavior intended to damage the property, immediate eviction will take place with no grounds for a refund.

6. Renewal Policy:

Students wishing to renew their accommodation agreement must adhere to the following conditions:

Notify OLIASI via email at least 30 days before the agreement's expiration to spain@oliasi.es

Pay a €200 administrative fee along with the next 3 months' rent in advance before the renewal date

The agreement can be renewed for a maximum of 6 months in total (Initial 3-month period + 3-month renewal).

Beyond 6 months, the agreement is not renewable, and the student must vacate the property by the last date of their contract.

7. Payment Processor: FLYWIRE :

To ensure secure, transparent, and hassle-free transactions, all payments must be made through FLYWIRE

Secure Global Payments: FLYWIRE is an internationally recognized payment platform that enables students to pay in their local currency with competitive exchange rates.

Tracking & Confirmation: Students can track their payments in real-time and receive automated confirmations for each transaction.

Multiple Payment Methods: FLYWIRE offers various payment options, including bank transfers, credit/debit cards, and local payment solutions.

Payment Link: All payments must be completed via the following official link: https://oliasi-spain.flywire.com

Refunds via FLYWIRE

If the initial payment was made via FLYWIRE, the refund will be issued through the same platform.

Currency Exchange Deductions: Any deductions due to currency exchange fluctuations, bank fees, or transaction costs will be subtracted from the refunded amount, and OLIASI will not be responsible for covering these losses.

8. Contact Information:

For further inquiries or assistance, please contact:

Email: spain@oliasi.es